---
title: Before you open a ticket
source: https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/billing-support/before-you-open-a-ticket.html
---

# Before you open a ticket

A minute of prep gets you a faster, more accurate answer.

## 1. Check self-service first

Search the [Help Center](https://wpdoc.webkul.com/woocommerce-marketplace/customer-help-center/), or scan [Troubleshooting](../troubleshooting/marketplace-menu-missing.html) and [Getting Started](../getting-started/requirements.html).

## 2. Run the quick checks

- Confirm the [Requirements](../getting-started/requirements.html) (WooCommerce → Status).
- Confirm the plugin **and** WooCommerce are active.
- Re-save **Settings → Permalinks** as **Post Name** (fixes most 404s).

## 3. Include this in the ticket

- WordPress, WooCommerce, and **plugin versions**
- **PHP version** and **memory limit**
- The **exact steps** and the **exact error text** (or a screenshot)
- Whether it happens as **admin, vendor, or customer**

## Open a ticket

- **Portal:** [webkul.uvdesk.com](https://webkul.uvdesk.com/)
- **Email:** [support@webkul.com](mailto:support@webkul.com)

**Related:** [Pricing, refunds & support](./pricing-refunds-support.html) · [Contact](https://wpdoc.webkul.com/woocommerce-marketplace/contact.html)