---
title: Pricing, refunds & support
source: https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/billing-support/pricing-refunds-support.html
---

# Pricing, refunds & support

This article covers what a license includes, renewals, refunds, and support hours.

::: warning ⏳ Pending verified answer
To avoid publishing anything incorrect, the details below are **not yet written**. They will be filled from Webkul's official policy:

- **Pricing and what a license includes**
- **License renewal, re-download, and transfer** steps
- **Refund policy**
- **Support hours and response times** (YITH, for reference, publishes "Mon to Fri, 9am to 5pm CET")

For any of these now, please [contact us](https://wpdoc.webkul.com/woocommerce-marketplace/contact.html) or [open a ticket](https://webkul.uvdesk.com/).
:::

**Related:** [Before you open a ticket](./before-you-open-a-ticket.html) · [Install & activate](../getting-started/install-and-activate.html)