---
title: Knowledge Base
source: https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/
---

<section class="hc-hero">
  <h1 class="hc-hero__title">Knowledge Base</h1>
  <p class="hc-hero__sub">Short, single-topic answers. For step-by-step guides with screenshots, see the <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/">documentation</a>.</p>
  <button type="button" class="hc-search" aria-label="Search the knowledge base">
    <svg class="hc-search__icon" viewBox="0 0 24 24" width="20" height="20" aria-hidden="true"><path fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" d="m21 21-4.3-4.3M11 19a8 8 0 1 0 0-16 8 8 0 0 0 0 16Z"/></svg>
    <span class="hc-search__label">Search help articles…</span>
    <kbd class="hc-search__key">/</kbd>
  </button>
</section>

<section class="hc-section" aria-label="Browse the knowledge base">
  <div class="hc-grid hc-grid--3">
    <div class="hc-card">
      <h3 class="hc-card__title">Getting Started</h3>
      <p class="hc-card__desc">Install, activate, and launch.</p>
      <nav class="hc-card__links" aria-label="Getting Started articles">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/requirements.html">Requirements</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/install-and-activate.html">Install &amp; activate</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/update-permalinks.html">Update permalinks</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/pre-sale-faqs.html">Pre-sale FAQs</a>
      </nav>
    </div>
    <div class="hc-card">
      <h3 class="hc-card__title">Troubleshooting</h3>
      <p class="hc-card__desc">Fixes for the most common issues.</p>
      <nav class="hc-card__links" aria-label="Troubleshooting articles">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/troubleshooting/marketplace-menu-missing.html">Marketplace menu missing</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/troubleshooting/vendor-pages-404.html">Vendor pages return 404</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/troubleshooting/fatal-error-on-activation.html">Fatal error on activation</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/troubleshooting/license-activation-failed.html">License activation failed</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/troubleshooting/shop-url-already-exists.html">Shop URL "Already Exists"</a>
      </nav>
    </div>
    <div class="hc-card">
      <h3 class="hc-card__title">Vendors &amp; Selling</h3>
      <p class="hc-card__desc">For sellers on the marketplace.</p>
      <nav class="hc-card__links" aria-label="Vendors articles">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/vendors/how-vendors-register.html">How vendors register</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/vendors/commission-basics.html">How commissions work</a>
      </nav>
    </div>
    <div class="hc-card">
      <h3 class="hc-card__title">Billing &amp; Support</h3>
      <p class="hc-card__desc">Getting help and account questions.</p>
      <nav class="hc-card__links" aria-label="Billing and support articles">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/billing-support/before-you-open-a-ticket.html">Before you open a ticket</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/billing-support/pricing-refunds-support.html">Pricing, refunds &amp; support</a>
      </nav>
    </div>
  </div>
</section>

<section class="hc-help" aria-label="Still need help">
  <div class="hc-help__body">
    <h2 class="hc-help__title">Can't find your answer?</h2>
    <p class="hc-help__desc">Search from the <a href="https://wpdoc.webkul.com/woocommerce-marketplace/customer-help-center/">Help Center</a>, or open a ticket. Please <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/billing-support/before-you-open-a-ticket.html">read this first</a>.</p>
  </div>
  <div class="hc-help__actions">
    <a class="hc-btn hc-btn--primary" href="https://webkul.uvdesk.com/" target="_blank" rel="noopener">Submit a ticket</a>
    <a class="hc-btn" href="mailto:support@webkul.com">Email support</a>
  </div>
</section>

---

::: details For the docs team: content status (click to expand)
Every article declares a `source:` in its frontmatter. **Nothing is published as a guessed fact.** Unverified items show a "⏳ Pending verified answer" block until you supply the source.

| Article | Source | Status |
|---|---|---|
| Getting Started → all four | `docs` | ✅ Complete |
| Troubleshooting → all five | `docs` | ✅ Complete |
| Vendors → How vendors register | `docs` | ✅ Complete |
| Vendors → How commissions work | `docs` | 🟡 Partial (tax/refund/coupon examples) |
| Billing & Support → Before you open a ticket | `docs` | ✅ Complete |
| Billing & Support → Pricing, refunds & support | `todo` | 🔴 Needs policy |
| Getting Started → Pre-sale FAQs | `docs` | 🟡 Partial (pricing) |

**To complete an article:** replace its `⏳ Pending` block with real content and set `source: ticket` when the answer comes from a support case.
:::