Before you open a ticket

A minute of prep gets you a faster, more accurate answer.

1. Check self-service first

Search the Help Center, or scan Troubleshooting and Getting Started.

2. Run the quick checks

  • Confirm the Requirements (WooCommerce → Status).
  • Confirm the plugin and WooCommerce are active.
  • Re-save Settings → Permalinks as Post Name (fixes most 404s).

3. Include this in the ticket

  • WordPress, WooCommerce, and plugin versions
  • PHP version and memory limit
  • The exact steps and the exact error text (or a screenshot)
  • Whether it happens as admin, vendor, or customer

Open a ticket

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