---
title: Help Center
source: https://wpdoc.webkul.com/woocommerce-marketplace/customer-help-center/
---

<section class="hc-hero">
  <h1 class="hc-hero__title">Hi. How can we help?</h1>
  <p class="hc-hero__sub">Search the documentation and help articles, or pick a topic below.</p>
  <button type="button" class="hc-search" aria-label="Search the documentation">
    <svg class="hc-search__icon" viewBox="0 0 24 24" width="20" height="20" aria-hidden="true"><path fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" d="m21 21-4.3-4.3M11 19a8 8 0 1 0 0-16 8 8 0 0 0 0 16Z"/></svg>
    <span class="hc-search__label">Search the docs and help articles…</span>
    <kbd class="hc-search__key">/</kbd>
  </button>
</section>

<section class="hc-section" aria-label="Find help by role">
  <h2 class="hc-section__title">I need help as…</h2>
  <div class="hc-grid hc-grid--3">
    <div class="hc-card">
      <h3 class="hc-card__title">A store owner</h3>
      <p class="hc-card__desc">Set up and run the marketplace.</p>
      <nav class="hc-card__links" aria-label="Store owner links">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/installation.html">Installation</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/configuration-general-settings.html">General settings</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/commission-management.html">Commission management</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/admin-panel-management.html">Admin panel</a>
      </nav>
    </div>
    <div class="hc-card">
      <h3 class="hc-card__title">A vendor / seller</h3>
      <p class="hc-card__desc">Sell, manage products, and get paid.</p>
      <nav class="hc-card__links" aria-label="Vendor links">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/vendor-registration-process.html">Register as a vendor</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/vendor-dashboard-menu.html">Vendor dashboard</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/vendor-product-management.html">Manage products</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/vendor-payout-management.html">Payouts</a>
      </nav>
    </div>
    <div class="hc-card">
      <h3 class="hc-card__title">A buyer</h3>
      <p class="hc-card__desc">Shop across vendors on the marketplace.</p>
      <nav class="hc-card__links" aria-label="Buyer links">
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/customer-order-placement.html">Placing an order</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/vendor-shop-followers.html">Following shops</a>
        <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/pre-sale-faqs.html">Buyer FAQ</a>
      </nav>
    </div>
  </div>
</section>

<section class="hc-section" aria-label="Browse help topics">
  <h2 class="hc-section__title">Browse topics</h2>
  <div class="hc-grid hc-grid--3">
    <a class="hc-topic" href="https://wpdoc.webkul.com/woocommerce-marketplace/documentation/">
      <span class="hc-topic__name">Getting started</span>
      <span class="hc-topic__desc">Install, configure, and launch your marketplace.</span>
    </a>
    <a class="hc-topic" href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/pre-sale-faqs.html">
      <span class="hc-topic__name">FAQ</span>
      <span class="hc-topic__desc">Quick answers to the most common questions.</span>
    </a>
    <a class="hc-topic" href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/troubleshooting/marketplace-menu-missing.html">
      <span class="hc-topic__name">Troubleshooting</span>
      <span class="hc-topic__desc">Fixes for menu, 404, activation, and license issues.</span>
    </a>
    <a class="hc-topic" href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/requirements.html">
      <span class="hc-topic__name">Requirements</span>
      <span class="hc-topic__desc">WordPress, WooCommerce, PHP, and memory minimums.</span>
    </a>
    <a class="hc-topic" href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/getting-started/install-and-activate.html">
      <span class="hc-topic__name">Install &amp; activate</span>
      <span class="hc-topic__desc">Set up the plugin and activate your license.</span>
    </a>
    <a class="hc-topic" href="https://wpdoc.webkul.com/woocommerce-marketplace/video-tutorials.html">
      <span class="hc-topic__name">Video tutorials</span>
      <span class="hc-topic__desc">15 walkthroughs of setup, products, and add-ons.</span>
    </a>
  </div>
</section>

<section class="hc-help" aria-label="Still need help">
  <div class="hc-help__body">
    <h2 class="hc-help__title">Still need help?</h2>
    <p class="hc-help__desc">If you purchased the plugin and can't find your answer, our team is here. Please <a href="https://wpdoc.webkul.com/woocommerce-marketplace/knowledge-base/billing-support/before-you-open-a-ticket.html">read this first</a> so we can help you faster.</p>
  </div>
  <div class="hc-help__actions">
    <a class="hc-btn hc-btn--primary" href="https://webkul.uvdesk.com/" target="_blank" rel="noopener">Submit a ticket</a>
    <a class="hc-btn" href="mailto:support@webkul.com">Email support</a>
  </div>
</section>