Order Management
The admin side of the plugin is a review desk: a screen listing every prescription order, and a viewer for reading each upload and deciding Approve or Reject.
The screens below live in your WordPress admin. This guide describes them in detail; screenshots are storefront‑only in this documentation.
Where to find it
Open the plugin's admin area (WooCommerce Prescription). It has three tabs:
| Tab | What it shows |
|---|---|
| Prescription Products | Every product, with its prescription‑required status; bulk enable/disable gating. |
| Orders | The review desk — all orders that carry a prescription. |
| Configuration | All plugin settings (General, Notifications, OCR & AI, Labels & Display, Features). |
The Configuration tab opens at admin.php?page=wkwc-pa-products&tab=wkwc-pa-configuration.
The Orders review desk
The Orders tab lists prescription orders with, for each:
- Order number and date
- Order status (WooCommerce)
- Prescription status — Attachment Pending, Pending, Approved, or Rejected
- Order total
- A View / review action to open the prescription
You can filter the list by order status and by prescription status (e.g. show only Pending to work through your review queue), search by order, and sort by date or status. Bulk actions let you approve or reject several at once.
Reviewing a prescription
- Open a Pending order from the review desk (or from the order detail page).
- The prescription viewer shows the uploaded file(s) — images inline, PDFs/documents as attachments.
- If the OCR & AI workspace is enabled, you also see extracted doctor, registration number, date, patient, and detected medicines (with in‑stock matching and confidence). Edit any field that's off.
- Decide:
- Approve — the prescription is valid; the order can proceed.
- Reject — the document is invalid, expired, or unreadable.
Your decision updates the order's prescription status immediately.
Approving & rejecting
- Approve sets the prescription to Approved. If customer emails are on, the customer is notified their order can proceed.
- Reject sets it to Rejected. If re‑upload is enabled, the customer can submit a new file, which returns the order to Pending.
You can act from the order list (including in bulk) or from an individual order detail page.
Order notes (audit trail)
When Enable Order Notes on Status Change is on (see General Settings), every change is logged as a WooCommerce order note, for example:
- "Prescription approved by admin from list table."
- "Prescription rejected by admin."
- "Prescription unapproved (set to pending) by admin from list table."
These notes appear in the order's activity panel, giving you a timestamped record of who changed what — useful for compliance and dispute resolution.
Product gating from the admin
On the Prescription Products tab you can see which products require a prescription and bulk enable or disable the requirement, without editing each product one by one. To gate by category instead, use Allowed Categories on the General tab. Full guidance in Product & Category Setup.
A typical review workflow
- Get the "new prescription order" email (or check the desk).
- Open the Orders tab, filter to Pending.
- Open each order, read the prescription (OCR/AI assists if enabled).
- Approve valid ones; Reject invalid ones.
- Fulfil approved orders as normal; rejected customers re‑upload if enabled.