Prescription Statuses
Every gated order carries a prescription status that's separate from the WooCommerce order status. It tells you exactly where the order sits in the review process.
The four statuses
| Status | Badge | Meaning | Set when |
|---|---|---|---|
| Attachment Pending | ATTACHMENT PENDING | Order placed but no prescription uploaded yet. | Customer used Attach Later; the order is held on‑hold. |
| Pending | Pending | Prescription uploaded, waiting for admin review. | Customer attaches file(s) at checkout, or uploads later from My Account. |
| Approved | Approved | Admin verified the prescription. | Admin clicks Approve. |
| Rejected | Rejected | Admin rejected the prescription. | Admin clicks Reject. |
How statuses flow
What each status means for you
Attachment Pending
The customer committed to the order but hasn't provided the prescription. The order is on hold — don't fulfil it. It becomes Pending the moment they upload from their account. Only appears when Attach Later is enabled.
Pending
Your action is needed. Open the order on the review desk, read the prescription, and approve or reject it.
Approved
The prescription is valid and the order can be fulfilled like any other WooCommerce order. If customer emails are on, the buyer has been notified.
Rejected
The prescription wasn't acceptable. If re‑upload is enabled, the customer can submit a new file (returning the order to Pending). Otherwise, follow up with the customer directly.
Where statuses appear
- Admin → Orders review desk — filter and sort by prescription status.
- Order detail page — shown next to the prescription viewer.
- Customer → My Account → My Prescriptions — customers see their own statuses. See My Prescriptions Vault.
- Order notes — each change is logged when order notes are enabled.
Status vs. WooCommerce order status
The prescription status is independent of the WooCommerce order status (Processing, On‑hold, Completed, etc.). A common pattern:
| Prescription status | Typical order status |
|---|---|
| Attachment Pending | On‑hold |
| Pending | On‑hold / Processing |
| Approved | Processing → Completed |
| Rejected | On‑hold (awaiting re‑upload) or Cancelled |
Use the prescription status to drive your fulfilment decision: never ship an order whose prescription isn't Approved.