Notifications
The Notifications tab controls the automatic emails sent when a prescription is uploaded or approved. These toggles work together with the plugin's WooCommerce email templates — see Email Notifications for the full list and how to customize each email.
Settings
Enable Admin Email Notifications
Send an email to the store admin whenever a customer uploads a prescription on an order. Use this so your review team knows a new prescription is waiting.
Default: Off. Sends the "New Order with Prescription Attached" email to the admin address.
Enable Customer Email Notifications
Send an email to the customer when the admin approves their prescription (and for order confirmation of a prescription order). Keeps buyers informed that their order can now proceed.
Default: Off. Sends the customer‑facing prescription status / order emails.
How the emails fit together
| Toggle | Email sent | Recipient | Trigger |
|---|---|---|---|
| Admin Email Notifications | New Order with Prescription Attached | Store admin | A gated order is placed with a prescription |
| Customer Email Notifications | Processing Prescription Attached order | Customer | Gated order placed |
| Customer Email Notifications | Medical Prescription Attachment Notification | Customer | Admin changes the prescription status (e.g. approved) |
All three templates live under WooCommerce → Settings → Emails, where you can edit the subject, heading, and content. Details in Email Notifications.
Recommended
- Admin notifications: On — so no prescription sits unreviewed.
- Customer notifications: On — so buyers know when they're approved (or need to re‑upload after a rejection).
- Pair with Enable Order Notes on Status Change (on the General tab) for an internal audit trail in addition to the emails.
Deliverability
Prescription emails rely on your WordPress mail setup. If emails aren't arriving, install a transactional SMTP plugin so WooCommerce mail is delivered reliably.