General Settings
The General tab holds the master switch and the core rules for how prescriptions are collected. Find it on the plugin's Configuration screen (WooCommerce Prescription → Configuration → General).
All storefront behaviour depends on the master toggle below. If prescriptions aren't showing anywhere, check this first.
Settings
Enable Medical Prescription Attachment
The master on/off switch for the entire module. When off, no labels, upload boxes, or enforcement appear on the storefront.
Default: Off — turn this on after installation.
Allowed Categories
Select one or more product categories whose products should automatically require a prescription. The rule is applied when a product is saved.
Empty does not mean "all products"
Leaving this empty does not gate every product. With no categories selected, only products you've individually marked Prescription required are gated. See Product & Category Setup.
Enable Multiple Files Upload
Allow customers to attach more than one file as a single prescription (for example, a multi‑page script).
Default: Enabled.
Number of Files Allowed
The maximum number of files a customer may upload when Multiple Files Upload is on. Accepts 1–10.
Default: 1. Only applies when Multiple Files Upload is enabled.
Allowed Prescription File Formats
Choose which file types customers may submit. Only the selected formats appear in the file picker, and they're validated both in the browser and on the server.
| Format group | Extensions |
|---|---|
| Image (JPG) | .jpg, .jpeg |
| Image (PNG) | .png |
.pdf | |
| Document | .doc, .docx |
At least one format must stay selected. Default: all formats allowed. Maximum file size is 10 MB per file.
Enable Attach Later (Logged‑in Customers)
Let logged‑in customers place a gated order without uploading first, then attach the prescription afterwards from My Account. The order is held with an Attachment Pending status until they do.
Default: Off. See Attach Later & Re‑Upload.
Enable Re‑Upload If Rejected
When a prescription is rejected by an admin, allow the customer to submit a new file instead of being stuck.
Default: Off.
Enable Order Notes on Status Change
Add a WooCommerce order note every time a prescription's status changes (uploaded, approved, rejected). This gives you a full audit trail on the order.
Default: Off. Recommended on for compliance/record‑keeping.
Recommended starting point
For a typical pharmacy:
- Enable Medical Prescription Attachment — On.
- Allowed Categories — select your Rx categories (e.g. Prescription Medicines).
- Allowed File Formats — keep JPG, PNG, PDF (drop DOC if you only want scans/photos).
- Enable Order Notes on Status Change — On (audit trail).
- Attach Later and Re‑upload if rejected — On, for a smoother customer experience.
Then set where things appear in Labels & Display.