Email Notifications

The plugin ships three WooCommerce emails that keep customers and your team in the loop. Turn them on with the toggles on the Notifications tab, and customize their wording under WooCommerce → Settings → Emails.

The three emails

1. New Order with Prescription Attached → Admin

Alerts your store that a gated order has been placed, so a reviewer can pick it up.

RecipientStore admin address
TriggerA prescription order is placed
Enabled byEnable Admin Email Notifications
Default subjectNew order #{order_number} Received With Attached Medical Prescription
Default headingNew Order: #{order_number} With Attached Medical Prescription

2. Processing Prescription Attached Order → Customer

Confirms to the buyer that their prescription order was received.

RecipientCustomer (billing email)
TriggerA prescription order is placed
Enabled byEnable Customer Email Notifications
Default subjectYour order has been received!
Default headingThank you for your order

3. Medical Prescription Attachment Notification → Customer

Tells the customer when their prescription's status changes — most importantly, when it's approved.

RecipientCustomer
TriggerAdmin changes the prescription status
Enabled byEnable Customer Email Notifications
Default subjectMedical Prescription Status
Default headingMedical Prescription Attachment Notification

Each email is sent once per event (the plugin marks the order to avoid duplicates).

Turning them on

  1. Go to the plugin's Configuration → Notifications tab.
  2. Enable Admin Email Notifications and/or Customer Email Notifications.
  3. Save.

Customizing the emails

All three appear under WooCommerce → Settings → Emails, alongside WooCommerce's own emails. For each you can edit:

  • Subject and heading
  • Email type (HTML / plain text)
  • Additional content

They use WooCommerce's standard email template, so they automatically match the header, footer, and colors you've set for all store emails.

  • Admin notifications: On — nothing sits unreviewed.
  • Customer notifications: On — buyers know when they're approved, or when they need to re‑upload after a rejection.
  • Enable order notes too, so status changes are also recorded on the order itself.

Not receiving emails?

WordPress' default mail can be unreliable. If emails don't arrive, set up a transactional SMTP plugin so WooCommerce mail is delivered dependably, then re‑test with a real order.