Vendor Order Management

Vendors can manage all order-related activities directly from the Vendor Dashboard under the Order History section.

Access Order History

• Vendors navigate to Order History from the Vendor Dashboard.
• Displays a list of all orders related to the vendor’s products.

View Order Details

• Click on the View button to open complete order details.
• Vendors can:
  • View customer and product information
  • Upload a custom invoice for the order
  • Manage order-related actions

Upload Custom Invoice

• Vendors can upload their personalized invoice file directly from the order details page.
• Supported if invoice upload is enabled by the admin.

Update Order Status

• Vendors can update the order status as required.

• After updating:
  • The change is recorded automatically in Order Notes.

Print Invoice

• Vendors can print the invoice by clicking the Print Invoice button.
• The button is available at the top-right corner of the order details page.

Invoice Preview

Generate Refund (Vendor End)

Vendors can generate refund requests for eligible orders.

Steps to Generate a Refund

1. Navigate to Order History in the Vendor Dashboard.
2. Click View for the order to be refunded.

3. On the order details page, click the Refund tab (visible at the top).

4. Configure the refund options:

   • Refund Quantity
   • Refund Shipping (optional)
   • Restock Refunded Items (optional)

5. Click on Refund Manually.

Refund Confirmation

• After successful refund:

  • A message “Refunded successfully” appears at the top of the page.
  • The refunded amount is reflected under the Order Total section.

  

Summary

• Vendors can:
  • View and manage orders
  • Upload and print invoices
  • Update order status
  • Generate refunds manually
• All actions are tracked and updated in the order history and notes.