Ask To Admin

Ask To Admin Button

The Ask To Admin feature allows vendors to directly communicate with the marketplace admin for queries, clarifications, or support.

Ask To Admin Overview

  • Vendors can inquire about anything related to the marketplace.
  • This option is available in the vendor dashboard under Ask To Admin.

How Vendors Ask a Query

  • Navigate to Ask To Admin from the vendor dashboard.
  • Click on the Add button to raise a new query.

Ask To Admin Button

Submit a Query

  • Vendors need to:
    • Enter the Subject of the query.
    • Write the detailed query/message.
  • Click on the Ask button to submit the query.

Admin Notification & Threaded Chat

  • Once the vendor submits the query:
    • The admin receives an email notification regarding the vendor’s query.
  • Threaded "Ask a Question to Admin": Vendor and admin replies form a chat-style thread on both the storefront and the admin panel, keeping the conversation history organized and easy to track.

Ask to Admin Thread

Benefits

  • Direct communication channel between vendor and admin.
  • Helps vendors resolve issues or doubts quickly.
  • Improves overall marketplace support and transparency.