Support – WooCommerce eBay Connector

Information	How to Find It
WordPress Version	Dashboard → Updates
WooCommerce Version	WooCommerce → Status
Plugin Version	Plugins → Installed Plugins
PHP Version	WooCommerce → Status → System Status
Server Info	WooCommerce → Status → System Status

Helpful Details to Include

Error Messages - Copy the exact error message
Steps to Reproduce - List the steps that cause the issue
Screenshots - Capture any visual errors
Recent Changes - Note any recent updates or changes
Debug Logs - Enable debug mode and attach logs

How to Enable Debug Mode

// Add to wp-config.php
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Debug logs will be saved to /wp-content/debug.log

Self-Help Resources

📚 Documentation

Browse our comprehensive documentation:

📖 Knowledge Base

Search our knowledge base for articles and guides:

API Configuration Guide
Category Mapping Tutorial
Order Sync Settings
Multi-Account Setup

Community Resources

👥 Community Forum

Join our community forum to:

Ask questionshttps://developer.ebay.com/support/kb-article?KBid=1004
Share tips and tricks
Connect with other users
Get peer support

Visit: Community Forum

💡 Feature Requests

Have an idea to improve the plugin? We'd love to hear it!

Visit our Feature Request Board
Submit your idea
Vote on existing requests
Track the status

Premium Support Services

🔧 Priority Support

Get faster response times and dedicated support.

Includes:

Priority ticket handling
Direct access to senior support staff
Screen sharing sessions
Extended support hours

🛠️ Customization Services

Need custom features or modifications?

Our Services:

Custom feature development
Integration with other plugins
Performance optimization
Migration assistance

Contact: [email protected] for a quote

Support Policies

What's Covered

✅ Technical issues with the plugin ✅ Installation and configuration help ✅ Bug fixes and patches ✅ Compatibility updates ✅ Basic customization guidance

What's Not Covered

❌ Custom code development (separate service) ❌ Third-party plugin conflicts ❌ Theme-specific issues ❌ Server administration ❌ Training and onboarding (separate service)

Reporting Bugs

Found a bug? Help us fix it!

How to Report

Check existing issues in our bug tracker
Gather information:
- Steps to reproduce
- Expected behavior
- Actual behavior
- Environment details
Submit report via Support Portal

Bug Report Template

**Summary:** Brief description of the bug

**Steps to Reproduce:**
1. Step one
2. Step two
3. Step three

**Expected Result:** What should happen

**Actual Result:** What actually happens

**Environment:**
- WordPress version:
- WooCommerce version:
- Plugin version:
- PHP version:

**Screenshots:** (if applicable)

**Additional Notes:** Any other relevant information