Knowledge Base
Short, single-topic answers. For step-by-step guides with screenshots, see the documentation.
Getting Started
Install, activate, and launch.
Troubleshooting
Fixes for the most common issues.
Vendors & Selling
For sellers on the marketplace.
Billing & Support
Getting help and account questions.
Can't find your answer?
Search from the Help Center, or open a ticket. Please read this first.
For the docs team: content status (click to expand)
Every article declares a source: in its frontmatter. Nothing is published as a guessed fact. Unverified items show a "⏳ Pending verified answer" block until you supply the source.
| Article | Source | Status |
|---|---|---|
| Getting Started → all four | docs | ✅ Complete |
| Troubleshooting → all five | docs | ✅ Complete |
| Vendors → How vendors register | docs | ✅ Complete |
| Vendors → How commissions work | docs | 🟡 Partial (tax/refund/coupon examples) |
| Billing & Support → Before you open a ticket | docs | ✅ Complete |
| Billing & Support → Pricing, refunds & support | todo | 🔴 Needs policy |
| Getting Started → Pre-sale FAQs | docs | 🟡 Partial (pricing) |
To complete an article: replace its ⏳ Pending block with real content and set source: ticket when the answer comes from a support case.