Kitchen and Customer Screen for Restaurant POS
Kitchen and Customer Screen for Restaurant POS is an add on for WooCommerce Point of Sale by Webkul. It gives a restaurant two extra screens: a kitchen display where the chefs see every ticket the counter sends and move it through On Hold, Preparing and Completed, and a customer screen in the dining room that tells diners which order numbers are being cooked and which are ready to collect.
Both screens update in real time. When a cashier sends a ticket, it appears on the kitchen board within a second, and when the kitchen marks a plate ready, the customer screen changes in the same moment.
This documentation is written for three people: the store owner who installs and configures the module, the cashier who sends tickets from the till, and the kitchen staff who work the board.
Where to start
If you are setting this up for the first time, read these six pages in order.
- Overview — what the module does and how the pieces fit together.
- Installation — what has to be in place before the screens appear.
- Licence and Updates — activate the module with your purchase code.
- Real Time Connection — choose Firebase or Socket and enter the details.
- Kitchen Users — create the account the kitchen signs in with.
- Customer Screen Setup — the wording and artwork the dining room sees.
The three screens
| Screen | Who uses it | Where it lives | Page |
|---|---|---|---|
| The POS | Cashier | /pos — the Point of Sale you already use | Sending Orders From The POS |
| The kitchen display | Kitchen staff | /kitchen on your own site | Kitchen Screen |
| The customer screen | Diners, no sign in | /customer-screen?kcs_pos_outlet=<outlet id> | Customer Screen |
Both public addresses can be renamed. See Endpoints and URLs.
Configuration reference
| Topic | Where in the admin | Page |
|---|---|---|
| Purchase code, support period, updates | Restaurant POS → License | Licence and Updates |
| Firebase keys, sliders, kitchen web app | Restaurant POS → Settings → Kitchen & Customer Screen | General Settings |
| The two public addresses | Restaurant POS → Settings → Endpoints | Endpoints and URLs |
| Kitchen and POS accounts | Restaurant POS → Users | Kitchen Users |
| Wording, visibility and artwork per outlet | Restaurant POS → Outlets → edit → Customer Screen | Customer Screen Setup |
Everyday work
- Sending Orders From The POS — dine in, take away, kitchen notes, receipts and raising the bill.
- Kitchen Screen — the board, the four tabs, moving tickets and installing the display as an app.
- Customer Screen — what diners see and when the slideshow takes over.
- Order Lifecycle — the five statuses, the ticket numbering and the daily reset.
When something is wrong
- Troubleshooting — the messages the module shows, what causes each one and how to clear it.
- FAQ and Notes — short answers to the questions merchants ask most, plus the limits worth knowing.