FAQ & Notes
Frequently asked questions
Do vendors need their own Printify account?
Yes. Each vendor connects their own Printify shop with their own token, so their products and orders stay with their Printify account. See Vendor Setup Wizard.
Can two accounts use the same Printify shop?
No. A Printify shop can be connected to one account at a time. Connecting it elsewhere shows This Printify store is already connected to another account. Disconnect it from the other account first, or use a different shop.
Can one account connect several Printify shops?
No. Each admin or vendor account connects one shop at a time. Use Connect Again / Change Shop on Connection to switch.
I selected Import Products but nothing appeared in my store. Why?
Importing is done in two steps. Import Products only pulls products in. Select Create Products (N) to create them in WooCommerce. See Imported Products.
My imported products are not visible in the shop.
Check Import Products As in Sync Settings. When it is Draft, products are created as drafts. Publish them from the product list, or change the setting to Publish before importing.
Some products show no images yet.
Images may still be importing in the background. The product row shows Images importing… until they finish. If it shows Images failed, use Finish Images or run Update from Printify with Images selected.
I changed a product in WooCommerce and Printify overwrote it.
With Auto Update Products enabled, the fields selected in Select Fields to Update from Printify are replaced every time the product changes in Printify. Unselect those fields, or exclude the product from updates.
An order was not sent to Printify.
Open Manage Orders, filter by Not sent, select the order and choose Export selected. The result panel explains why Printify refused it, for example a missing address or a product that no longer exists in Printify.
The customer did not receive an email when Printify shipped the order.
Order emails for Printify updates are off by default. Enable Send Order Emails for Printify Updates in Sync Settings. The tracking note is still added to the order.
Webhook Events shows nothing.
Printify only sends updates after something changes in your Printify shop. Check the card at the top says Live updates are on, and that your site is reachable from the internet. If it says Live updates are off, select Register Webhook. See Webhook Events.
The Connection screen says Token Rejected.
The token was regenerated or revoked in Printify. Generate a new token and use Connect Again / Change Shop.
The Printify Connector link gives a vendor a "page not found" error.
Go to Settings → Permalinks in the WordPress admin and select Save Changes once.
What happens to products when I disconnect?
They stay in WooCommerce but are no longer linked to Printify. Your settings and exclusion lists are removed. See Disconnect the account.
Notes
- The connector imports products from Printify into WooCommerce. Products created in WooCommerce are not sent to Printify.
- Stock is not managed on imported products, because Printify prints each item on demand.
- Orders are sent to Printify as paid. Printify charges the connected Printify account for production and shipping.
- Details of every Printify request are logged in WooCommerce → Status → Logs under the source
wkmp-printify.
Support
For help, raise a ticket at webkul.uvdesk.com or email [email protected].