Troubleshooting
Find your symptom below, or search the Error Message Index for the exact message on your screen. Messages are quoted exactly as the plugin shows them, including their original spelling, so you can search for the text you see.
Connection problems
The status shows "Not connected"
- Cause: the store was never authorized, the Client ID/Secret changed, or the access token could not be refreshed.
- Check: Dropship Settings → Account Setting — are Client iD and Client Secret filled in and saved?
- Fix: select Save Aliexpress Settings, then Dropship Connect, and approve access on AliExpress. See Connect your store to AliExpress.
The AliExpress window does not open in the wizard
- Cause: the browser blocked the pop-up ("Your browser blocked the AliExpress window. Allow pop-ups for this site and try again.").
- Fix: allow pop-ups for your WordPress admin and select Connect AliExpress again.
Authorization fails after approving on AliExpress
- "AliExpress did not return an access token. Check your app credentials and try again." — the App Key/Secret are wrong, or the app's callback URL does not match. Re-copy the credentials and the Callback URL shown in the wizard.
- "The authorization could not be verified. Please try again." — the authorization took longer than 15 minutes or was started twice. Start again.
Product import problems
A product fails to import
| Message | Cause | Fix |
|---|---|---|
| "The Access Token is Invalid or Expired" | Connection expired | Reconnect with Dropship Connect. |
| "AliExpress does not ship this product to …, so its details cannot be read." | The product is not sold to your store's base country | Choose a product that ships to your country. |
| "AliExpress returned no details for this product. It may be unavailable or no longer sold." | Product removed or unavailable | Remove it from your list. |
| "AliExpress could not be reached. Try again in a moment." | Network or rate limit | Wait and select Retry failed. |
Imported products are not in my shop
Importing only adds products to the Imported Products List. Run Create Product there — see Create WooCommerce products. Also check Default Product Status (Draft/Pending products are not public) and Default Product Visibility in Product Setting.
Imported products have no description
Turn on Import Product Description in Product Setting, then run Update From AliExpress on the products.
Prices are in the wrong currency
Prices are fetched in the Default Currency and are not converted. Set it to your store currency in Product Setting and update the products.
My edits to a product disappeared
Update From AliExpress and auto sync overwrite name, description, categories, price, stock, and images. Turn off auto sync or unassign the product from its warehouse if you want to keep manual edits. See Update products from AliExpress.
Reviews do not appear on the product
Reviews are fetched on import and published with Sync Reviews on the Assigned/Unassigned lists. Check that Import product reviews is on and the Reviews Rating range is not too narrow; with Send reviews to draft on, approve them under Comments. See Reviews Settings.
Chrome extension problems
"Error: Url Validation failed, try again!"
- Enter the storefront address, including any folder WordPress is installed in (for example
https://www.example.com/folder_name/), starting withhttps://. - Make sure the plugin is active and your site uses pretty permalinks (Settings → Permalinks set to anything other than Plain).
- Check that a security plugin or firewall is not blocking requests from AliExpress to your site.
"Error: Please enter valid Username and Token, try again!" or "Store credentials are not valid"
The Username and Token do not match Account Setting. Copy them again from Account Setting and reconnect with the pencil button. Changing the Token in your store signs the extension out.
"Error connecting to store API. Check store URL and permissions."
The extension reached AliExpress but not your store's API. Check the store URL, that the site is online over HTTPS, and that the WordPress REST API is not disabled by a plugin or firewall.
The import buttons do not appear on AliExpress
- Confirm the extension is enabled at
chrome://extensions. - The extension works on
aliexpress.com,aliexpress.us, andaliexpress.rupages. Reload the page after installing. - Buttons appear on product cards of listing, category, and search pages, and beside the title on product pages.
Bulk import says "Could not find this product on the page."
The card's product details could not be read. Open the product and import it with the single-product arrow.
Order problems
The Place Order button fails
See When placement fails and check the entry in Order Logs.
The Place Order link is disabled
"These products have no AliExpress link in your store." — the products in the order were not created from AliExpress (or were created before their AliExpress link was saved). Only AliExpress products can be placed.
An order is listed under "No warehouse"
Its products are not assigned to a warehouse. Assign them so the order is credited to the right warehouse.
Tracking notes never appear
Check that Background Tracking Sync is enabled and that WP-Cron runs on your site. Tracking checks appear in Order Logs as aliexpress.ds.trade.order.get. If there are none, follow the order on AliExpress directly and contact support.
Warehouse problems
"Select warehouse manager first Or create one"
Every warehouse needs an enabled manager who has no warehouse yet. Add a warehouse manager first.
"Warehouse Code Already Exists!"
Warehouse codes must be unique — choose another code.
Error Message Index
Setup and connection
| Message | Meaning | Fix |
|---|---|---|
| The WooCommerce Ali Express DropShip Connector is enabled but not effective. It requires WooCommerce to be installed and active. | WooCommerce is missing | Install and activate WooCommerce. |
| Save your app credentials before connecting. | Wizard connection started without credentials | Complete the App Credentials step. |
| Your browser blocked the AliExpress window. Allow pop-ups for this site and try again. | Pop-up blocked | Allow pop-ups. |
| The AliExpress window was closed before the authorization finished. | Window closed early | Connect again. |
| Could not start the AliExpress authorization. Please try again. | Authorization could not start | Check credentials and retry. |
| AliExpress did not return an access token. Check your app credentials and try again. | Wrong key/secret or callback URL | Re-enter credentials; check the callback URL. |
| The authorization could not be verified. Please try again. | Expired or repeated authorization | Start again. |
| Setup wizard skipped. | Wizard skipped | Configure under Dropship Settings. |
Product import
| Message | Meaning | Fix |
|---|---|---|
| The Access Token is Invalid or Expired | Connection expired | Reconnect. |
| AliExpress returned no details for this product. It may be unavailable or no longer sold. | Product unavailable | Remove it. |
| AliExpress could not be reached. Try again in a moment. | Network/rate limit | Retry later. |
| AliExpress does not ship this product to %s, so its details cannot be read. | Not sold to your country | Choose another product. |
| Already in your import list | Skipped duplicate | Untick Skip products already in the import list to refresh it. |
| This is not an AliExpress product link or product ID. | Unrecognized line | Use a product link or numeric ID. |
| The store did not respond. Check your connection and try again. | Admin import request failed | Retry. |
| You are not allowed to import products. | Not an administrator | Sign in as an administrator. |
CSV files
| Message | Fix |
|---|---|
| Choose a CSV file (.csv). | Upload a .csv file. |
| The file is larger than 2 MB. Split it into smaller files. | Split the file. |
| The file has more than %d products. Split it into smaller files. | Keep to 500 rows per file. |
| The first row must name the columns, with a "url" or "product_id" column. Download the sample CSV to see the format. | Add a header row. |
| The file has no products below its header row. | Add product rows. |
| No AliExpress link or product ID. | Fill url or product_id in that row. |
| Not an AliExpress product link or product ID. | Correct the row. |
| Same product as row %d. | Remove the duplicate row. |
| Price must be a number above 0. | Correct the price. |
| Name must be 3 to 255 characters. | Correct the name. |
Creating and updating products
| Message | Meaning |
|---|---|
| Select Products to Create. / Select Products to Update. | Tick products first. |
| Please Select an action to perform. | Choose a bulk action. |
| Product(s) and Actions must be selected first! | Tick products and choose an action. |
| Failed to fetch product data from AliExpress API. | AliExpress did not return the product — check the connection. |
| Product not found in import table. | The item was deleted from the import list. |
Chrome extension
| Message | Fix |
|---|---|
| Please fill the url! / Please enter valid store url! / Given url is not valid! | Enter a full https:// store address. |
| Error: Url Validation failed, try again! | See above. |
| Error: Please enter valid Username and Token, try again! | Re-enter the Account Setting Username and Token. |
| Error: Authentication failed, try again! | Re-enter the credentials. |
| Warning: Authentication issue, please provide credentials again! | Enter the Username and Token. |
| Store credentials are not valid. Update the Username and Token in the extension. | Reconnect with the pencil button. |
| Store URL missing. Please update authentication details. / Add your store URL first. | Connect the extension. |
| Error connecting to store API. Check store URL and permissions. | See above. |
| Product Import Failed | Retry; check the product on AliExpress. |
| Product name must be given! / Product Name must be greater than 3 and less than 255 characters! | Correct the name. |
| Product price should be a valid numeric value! | Enter a number. |
| Meta Title must be given! / Meta Title must be greater than 3 and less than 255 characters! | Correct the meta title. |
| Could not find this product on the page. | Import it from its product page. |
| Could not reach your store. / The store did not accept this product. | Check the connection and retry. |
Orders
| Message | Fix |
|---|---|
| AliExpress access token is invalid or expired. Please re-authorize your AliExpress account under Dropship Settings -> Account Setting. | Reconnect. |
| AliExpress SKU does not exist or SKU attribute format is invalid (SKU_NOT_EXIST). | Update the product from AliExpress. |
| AliExpress API credentials or access token are missing in settings. | Enter credentials and connect. |
| No AliExpress dropship items found in this order. | The order has no AliExpress products. |
| WooCommerce Order not found. / Invalid order ID. | Reload the Orders screen. |
| No AliExpress Order ID attached to this order. | Nothing to cancel. |
| Please enter a valid numeric Order ID. | Search by the order number only. |
| These products have no AliExpress link in your store. | Only AliExpress products can be placed. |
| Order #%d was not found in the store. / Product #%1$d is not part of order #%2$d. | Start again from the Orders screen. |
Warehouses, managers, pricing rules, payouts
| Message | Fix |
|---|---|
| Select warehouse manager first Or create one | Create an enabled manager without a warehouse. |
| Warehouse Code Already Exists! | Use a unique code. |
| Username Already Exist. / Email Already Exists. / Email is not valid. | Use another username or email. |
| There are some required fields. / There must some required fields | Fill every field marked *. |
| This Price Range Already Entered ! | Use a range that does not overlap. |
| Enter Valid Number ! / Enter Valid Range ! | Enter numbers, with From below To. |
| Please select orders from list below first.! | Tick the orders being paid. |
| Please add description for the log | Enter a Transaction Log Description. |
Still stuck?
- Note the exact message and where it appeared.
- For order problems, open the entry in Order Logs.
- Check WooCommerce → Status → Logs for entries from WkWC Dropship.
- Raise a ticket at the Webkul Support Desk ↗ with those details.