WooCommerce POS - Hold Cart

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Cart On Hold Feature

The Hold Cart feature allows POS users to temporarily save a customer's cart for future processing. This is useful when a transaction needs to be paused and completed later.

How to Hold a Cart

Holding Process

The user can put a cart "on hold" to process it after some time by simply clicking on the Hold Cart option in the panel.

Adding Order Notes

After clicking the Hold Cart option, an "Order Note" tab opens. The POS user can:

  • Enter relevant notes about the order
  • Add customer-specific information
  • Include special instructions
  • Document reason for holding

Once the order note is entered, the cart is put on hold and can be processed later.

Accessing Hold Carts

Quick Access

Users can see the hold carts in the top right corner of the cart interface and can directly visit them from there.

Alternatively, users can navigate through:

POS → Order → Hold Sale

Hold Sale Management

Viewing Hold Sales

All carts that have been put on hold are visible under the Hold Sale section. From here, POS users can:

  • View all pending hold carts
  • Resume processing any hold cart
  • Review order notes associated with each hold
  • Complete the transaction when customer returns

Use Cases

When to Use Hold Cart

  • Customer needs to get additional items
  • Payment method not immediately available
  • Customer needs to verify price or details
  • Managing multiple customers simultaneously
  • Temporary interruption in service

Benefits

  • Better sales management
  • Improved customer service
  • Efficient multi-tasking capability
  • No loss of cart data
  • Easy retrieval of pending orders